Answers across shopping, payments, delivery, and repairs.
The content is written to be specific enough for customers while staying practical to maintain from a MySQL table.
General
Do you deliver outside Lusaka?
Yes. Sichimule supports delivery within Lusaka and can arrange courier dispatch for major towns across Zambia depending on item type and payment confirmation.
Can I order on the website and confirm by WhatsApp?
Yes. Many customers place an order online first and then confirm stock, delivery timing, or payment details on WhatsApp.
Can businesses order in quantity?
Yes. The store can be extended for wholesale or recurring supply workflows, and customers can contact support for quantity requests.
Checkout & Payment
Which payment methods do you support?
The checkout flow includes placeholders for Cash on Delivery, Mobile Money, Bank Transfer, and Card Payment so you can adapt the live method mix to your operations.
How fast are orders processed?
Orders are typically reviewed quickly during working hours. Customers receive confirmation and the next delivery step after the order is checked.
Repairs & Services
Do you inspect devices before repair?
Yes. Diagnostics come first so the team can confirm the fault, explain the likely repair path, and avoid unnecessary replacement work.
Do repairs include a warranty?
Eligible repairs and replaced parts include a service-backed warranty note. Exact coverage depends on the part type and repair completed.
Can I request a quote before bringing the device?
Yes. The repair booking flow supports issue summaries so your team can review the likely job and guide the customer before intake.
Support
What if I receive the wrong item?
Contact Sichimule support immediately with your order number and product photos where relevant. The support team will guide the resolution process.
Do you help with setup after purchase?
Yes. For selected products and services, setup guidance and after-sales support can be handled through support channels or booked service requests.